Tracking international shipments is crucial for businesses and individuals to stay informed about the status and location of their cargo. Here’s a detailed guide on our customers can track their international shipments efficiently:
- Shipment Tracking Number
Upon shipping your cargo, you will receive a unique tracking number from the shipping carrier or freight forwarder. This number is essential for tracking the shipment online.
- Carrier’s Website
Most shipping carriers provide online tracking services. Here’s how you can use it:
- Visit the Carrier’s Website: Go to the official website of the shipping carrier.
- Enter the Tracking Number: Locate the tracking section (often labeled as “Track & Trace” or “Shipment Tracking”) and enter your tracking number.
- View Shipment Status: The system will display the current status, location, and estimated delivery time of your shipment.
- Freight Forwarder’s Portal
If we/you are using a freight forwarder, they often have their own tracking systems.
- Log in to Your Account: Access the freight forwarder’s online portal using your login credentials.
- Track Your Shipment: Use the tracking number or reference number provided by the freight forwarder to monitor your shipment’s progress.
- Third-Party Tracking Websites
Several independent websites allow tracking across multiple carriers.
- Enter Tracking Number: Use websites like 17track.net or track-trace.com and enter your tracking number.
- Get Comprehensive Tracking: These platforms aggregate data from different carriers to provide detailed tracking information.
- Mobile Apps
Many shipping carriers and freight forwarders offer mobile apps with tracking features.
- Download the App: Install the carrier or freight forwarder’s app from the App Store or Google Play.
- Enter Tracking Number: Use the app to enter your tracking number and get real-time updates.
- Email and SMS Notifications
Opt for email or SMS notifications if the carrier or freight forwarder provides this service.
- Sign Up for Notifications: Enter your contact details when booking the shipment or on the carrier’s website.
- Receive Updates: Get real-time updates on your shipment status directly to your email or phone.
- Contact Customer Service
For more detailed information or assistance:
- Call or Email Customer Service: Contact the carrier’s or freight forwarder’s customer service with your tracking number for personalized updates.
- Live Chat: Use live chat services available on the carrier’s website for instant assistance.
- Detailed Tracking Information Provided
When tracking your shipment, you’ll receive the following information:
- Shipment Pickup: Confirmation that your shipment has been picked up from the origin.
- Departure from Origin Port: Date and time when the shipment departed the origin port.
- Arrival at Transshipment Points: Information on any intermediate stops and handling at transshipment ports.
- Departure from Transshipment Points: Updates on the shipment leaving intermediate stops.
- Arrival at Destination Port: Date and time of arrival at the destination port.
- Customs Clearance: Status of customs clearance procedures.
- Out for Delivery: Confirmation that the shipment is out for delivery to the final destination.
- Delivery Confirmation: Final confirmation that the shipment has been delivered successfully.