General:
Can I get a product catalogue?
Certainly! If you’re interested in receiving a product catalogue, you can send us an email on the following email address: info@retoxindustry.com.
How are the dimensions of cardboard box defined?
The dimensions of a cardboard box are typically defined by three measurements: length, width, and height. These dimensions are usually expressed in inches or centimeters and are measured from the inside of the box.
1.Length: The length of the box is the longest side or dimension of the box when it is laid flat. It is measured from one side of the box to the opposite side.
2.Width: The width of the box is the shorter side or dimension of the box when it is laid flat. It is measured from one side of the box to the adjacent side.
3.Height: The height of the box is the vertical dimension or depth of the box when it is standing upright. It is measured from the bottom of the box to the top opening.
These dimensions are important for accurately describing the size and capacity of the box, as well as for calculating shipping costs and determining how many boxes can fit in a given space. Additionally, when ordering custom-made cardboard boxes, specifying the exact dimensions ensures that the boxes will fit the intended contents properly.
How can I send my print data?
You can send us your print data on the following email address: info@retoxindustry.com.
What are recommended storage conditions for cardboard boxes?
The recommended storage conditions for cardboard boxes depend on the specific contents of the boxes and the environment in which they will be stored. However, there are some general guidelines to ensure the longevity and integrity of cardboard boxes:
1.Dry Environment: Cardboard boxes should be stored in a dry environment to prevent moisture damage, such as mold, mildew, or warping. Avoid storing them in damp or humid areas, such as basements or areas prone to leaks.
2.Stable Temperature: Extreme temperatures can affect the structural integrity of cardboard boxes. It’s best to store them in a climate-controlled environment where temperatures remain relatively stable, avoiding exposure to excessive heat or cold.
3.Clean and Dust-Free Area: Store cardboard boxes in a clean and dust-free area to prevent them from becoming dirty or damaged. Avoid storing them directly on the floor, especially in areas where dust, dirt, or pests may accumulate.
4.Stacking: When stacking cardboard boxes, ensure that they are stacked evenly and not overloaded to prevent crushing or collapsing. Use sturdy shelving or pallets to support the weight of the boxes and prevent them from being crushed under heavy loads.
5.Protection from Sunlight: Prolonged exposure to sunlight can cause cardboard boxes to fade and weaken over time. Store them away from direct sunlight or use opaque covers or curtains to shield them from UV rays.
6.Ventilation: Adequate ventilation is important to prevent the build-up of humidity and odors inside cardboard boxes. Avoid sealing boxes in airtight containers or plastic bags for long periods, as this can trap moisture and promote mold growth.
By following these recommended storage conditions, you can help maintain the quality and usability of cardboard boxes for storage or shipping purposes.
Are your products eco-friendly and compliant with international standards?
Our packaging materials are manufactured using eco-friendly practices, and many of our products are biodegradable and compostable. We comply with international standards and regulations to ensure quality and safety.
Can I customize the packaging materials?
Yes, we offer customization options for our products, including size, design, and printing. Please contact our customer service for more details on customization and visit our page printed cardboard box.
Do you offer wholesale pricing?
Yes, we provide bulk pricing for large orders. Please contact us for a quote based on your specific needs.
Are your pizza boxes safe for food contact?
Absolutely! Our pizza boxes are made from food-grade materials that are safe for direct contact with food. They are also designed to keep your pizza fresh and warm.
What is the difference between biodegradable and compostable bags?
Biodegradable bags break down naturally over time, while compostable bags decompose under specific composting conditions into nutrient-rich compost. Both are environmentally friendly options.
Is it possible to get samples?
Certainly, we offer samples to our customers. Please contact us on the following email address for further information: info@retoxindustry.com.
Is it your website secure?
Yes, our website is secure. We utilize SSL encryption to protect your personal and financial information during transactions. Additionally, we employ firewalls and conduct regular security audits to ensure the highest level of security for our users. If you have any further questions or concerns about website security, please feel free to reach out to us.
Shipping:
What are the shipping lead times?
Shipping lead times vary depending on the destination and the type of products ordered. Typically, orders are processed and shipped within 2-3 weeks. For precise delivery times, please consult with our team.
Are there any minimum order quantities (MOQs) for export orders?
Yes, we have minimum order quantities depending on the product type and destination. Please contact our team for specific MOQ details.
Do you assist with export documentation and customs clearance?
We offer support with export documentation and can provide necessary paperwork such as invoices, packing lists, certificates of origin, and other required documents. However, customers are responsible for customs clearance in their respective countries.
How do I track my shipment?
Once your order is dispatched, we will provide you with a tracking number and instructions on how to track your shipment online.
Order:
How can I place my order?
For pre-contractual discussion (like consulting for a potential purchase), you can send us an email regarding your requirements at info@retoxindustry.com or you can fill our contact form. After receiving your requirements, we will start processing your order as soon as and send you a suitable offer with proforma invoice. If you agree with our terms, conditions and pricing then we will send you the commercial invoice and your shipment will be sent to mentioned port.
Can I cancel my order?
You can cancel your order by contacting us via email or you can also call us.
Payment methods:
What are the payment methods?
In our business, offering flexible and convenient payment methods is crucial to facilitate transactions with international customers. We provide the following payment modes:
Wire Transfer (Bank Transfer): Wire transfer is one of the most common and secure methods of payment for international transactions. You transfers funds directly from your bank account to our bank account. It’s essential to provide clear instructions, including bank details and SWIFT/BIC codes, to ensure smooth processing.
Letter of Credit (L/C): A letter of credit is a payment method in which your bank guarantees payment to us upon presentation of specified documents and compliance with agreed-upon terms and conditions. It provides security for both parties, as payment is contingent upon the fulfilment of certain conditions outlined in the letter of credit.